Returns

Your Two options!

Exchange:
Make an immediate exchange for different size or colour, as soon as we receive your item back we'll get your exchange item straight back out to you for free! *UK customer exchanges only, a charge will be made for international exchanges.*

Refund:
Can't find anything you want at the moment? No problem. Just mark your return sheet for a refund and we'll do the rest within 4 days of receiving your item back

Return Policy: IMPORTANT
If you wish to return an item to us you must take reasonable care of it and return it to us in a condition that allows resale. All items must be returned with all relevant swing tags, labeling, branding and any accompanying marketing material specific to the item
We reserve the right to withhold exchange, credit or refund if the item is visibly worn, damaged, marked, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable.

We hope that you will be 100% satisfied with your order, we make every effort to give you the best products and best mail order service, We understand that occasionally things may not be to your liking and you'll need to return something however.

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of the date printed on the front of your invoice.

You do not need to contact us for a Returns Number, just include your original invoice with a note detailing what you would like in return/or if you would prefer a refund let us know….its as easy as that.

Return Address:
DemoStores.co.uk (order number)
10 fouberts Place
London
W1F 7PF

Distance Selling Regulations

You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. This does not apply to any perishable goods, software or item personalised or made to your specification.

To cancel any item, you can e-mail or write to us within seven working days of the day following delivery of your order being made, quoting your order number. Please Note however, we may have already sent your item if you decide to cancel after 24 hours as of course we always try to ship as quickly as possible. If this is the case our standard Returns policy comes into force.

You must take reasonable care of the item, retain all original packaging and must not use them.

Any costs incurred in returning the item are the responsibility of the customer.

We will refund within 30 days of your cancellation. A full refund will be given for items returned to us within this period, items not returned will have the direct cost of retrieving the item(s) deducted from the refund value.